Privacy Policy Dated: 30 October 2018
Who we are
INDIKAAP is an artisanal Indian food producer in the Western Cape, South Africa. It is a registered company and Michele Mistry is its sole director.
Our website address is: https://indikaap.com.
Contact us at:
T: +27 21 532 1352
C: +27 83 511 0930
Email: info@indikaap.com
What personal data we collect and why we collect it
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and delivery
- Delivery address: we’ll ask you to enter these, so we can, for instance, estimate delivery before you place an order, and to send you the order.
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection using Akismet’s anti-spam service. Other data collected includes the Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
If you use a contact form personal data is captured when submitted and is kept for 3 months for customer service purposes. It is not used for marketing purposes.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Afrihost is the web-hosting company used by INDIKAAP, that may use anonymous analytics data collected from INDIKAAP’s website. Please review their Acceptable Use Policy here: https://www.afrihost.com/site/page/acceptable_use_policy
Who we share your data with
These are the third-party service providers we share your personal data with:
Akismet: to prevent spamming
Payfast: to enable online payments
Afrihost: to host our website
WooCommerce: to create financial administrative forms, invoices and delivery notes
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Additional information
How we protect your data
INDIKAAP is a secure website. We use WooCommerce and Payfast, both trusted e-commerce service providers, to create our Shop. These service providers use technical measures such as encryption; security measures such as two-factor authentication; and data protection. Only key 2 key staff members have access to the administration of the website and the data on it.
What data breach procedures we have in place
In the event of a data breach, we have a data risk policy in manage the exposure place that outlines measures and procedures to be taken to manage and limit the exposure.
What third parties we receive data from
Our website is private and does not carry third party advertising. We receive updates through WordPress for plugins used in the building of the website.
What automated decision making and/or profiling we do with user data
None.
Sources consulted:
WordPress
Payfast
Akismet
Payfast